§ 1 Preliminary Provisions

The Vayana online store is available at the internet address: www.vayanajewelry.pl and is operated by:
Adriana Sauvage – Vayana
ul. Grabowska 6/26, 01-235 Warsaw, Poland
NIP (Tax ID): 7010246812
REGON: 541885465
registered in the Central Registration and Information on Business (CEIDG).

§ 2 Definitions
  • Consumer – a natural person concluding an agreement with the Seller via the Store, the subject of which is not directly related to their business or professional activity.
  • Seller – Adriana Sauvage – Vayana, ul. Grabowska 6/26, 01-235 Warsaw, NIP: 7010246812, REGON: 541885465.
  • Client – any entity making purchases through the Store.
  • Entrepreneur – a natural person, legal person, or organizational unit with legal capacity, conducting business activity on their own behalf, using the Store.
  • Store – the online store operated by the Seller at the internet address www.vayanajewelry.pl.
  • Distance contract – a contract concluded with the Client as part of an organized system of distance sales (the Store), without the simultaneous presence of the parties.
  • Regulations – these Store regulations.
  • Order – the Client’s declaration of intent submitted via the Order Form, aimed at concluding a Sales Agreement for a Product or Products with the Seller.
  • Account – the Client’s account in the Store, collecting data provided by the Client and the history of Orders.
  • Registration form – a form available in the Store enabling the creation of an Account.
  • Order form – a form enabling the placement of an Order by adding Products to the Cart and defining the terms of the Sales Agreement.
  • Cart – a section in the Store where selected Products, their quantity, and the costs of the Order are displayed.
  • Product – jewelry or other goods available in the Store.
  • Sales Agreement – a contract for the sale of a Product concluded between the Client and the Seller via the Store.
§ 3 Contact with the Store

Seller: Adriana Sauvage – Vayana
Address: ul. Grabowska 6/26, 01-235 Warsaw
E-mail: kontakt@vayanajewelry.pl
Phone: +48 511 388 750
The bank account number will be provided to the Client when selecting the bank transfer payment method.

§ 4 Technical Requirements

To use the Store, it is necessary to have:

  • A device with Internet access and a web browser,
  • An active e-mail account,
  • Cookies enabled.
§ 5 General Information
  • The Seller is not liable for disruptions in the functioning of the Store caused by force majeure, third-party actions, or incompatibility of the Client’s system with the Store’s technical infrastructure.
  • Browsing the Store’s assortment does not require an Account. Orders can be placed after registration and logging in, or without registration – by providing the data necessary to process the Order.
  • Prices in the Store are given in Polish zloty (PLN) and are gross prices (including VAT).
  • The cost of delivery is added to the Product price, indicated at the time of placing the Order.
  • Information about delivery costs and the final amount due is provided to the Client before placing the Order.
§ 6 Creating an Account in the Store
  • To create an Account, the Registration Form must be completed by providing: name, surname, and e-mail address.
  • Creating an Account is free of charge.
  • Login is performed using the login (e-mail address) and password.
  • The Client may delete the Account at any time by contacting the Seller via e-mail.
§ 7 Rules for Placing an Order

To place an Order, the Client should:

  1. Select a Product and click “Add to Cart”.
  2. Proceed to the Order Form.
  3. Enter recipient and delivery address details.
  4. Choose a delivery and payment method.
  5. Click the “Order and Pay” button.
  6. Make the payment depending on the chosen method.
§ 8 Delivery Methods and Payment Methods

Delivery:

  • Courier delivery,
  • InPost Parcel Lockers.

Payment:

  • Online payments (fast transfers, BLIK, payment cards) – processed by payment operators.
§ 9 Right of Withdrawal from the Agreement
  • A Client who is a Consumer has the right to withdraw from the contract within 14 days without providing any reason.
  • The period is counted from the date the Product was delivered.
  • A withdrawal declaration should be sent to the Seller’s address: ul. Grabowska 6/26, 01-235 Warsaw, or to the e-mail: kontakt@vayanajewerly.pl.
  • The return of the Product should take place within 14 days from the date of withdrawal.
  • The Seller will refund all received payments, including delivery costs, no later than within 14 days.
§ 10 Complaints
  • The Seller is liable for defects in the Product in accordance with the Civil Code.
  • Complaints should be submitted in writing or by e-mail.
  • The Seller will consider the complaint within 14 days.
  • If the complaint is accepted, the Product will be replaced, repaired, or the price will be refunded.
§ 11 Final Provisions
  • In matters not regulated herein, the provisions of Polish law shall apply, including the Consumer Rights Act and the Civil Code.
  • The Client has the right to use out-of-court dispute resolution methods or the competent common court according to the provisions of law.